Can I login with multiple accounts on my phone?
No, you can only login with one account on your device.
I’m unable to login even after providing my email address.
Write & share your concern with us on
What are the rules of the game and how is the winner decided?
When do I get an extra move in the game?
Upon your token reaching home and upon cutting opponent’s token.
Will I get an extra move after a 6 number move?
No. Moving on a 6 does not give an extra move.
How is the extra move given?
The extra move is always random generated. It can be any random number from 1 to 6.
What’s +100 that I see when a token reaches home?
When a token reaches home, you get an extra +100 points.
Who am I playing against in the Online section?
You are randomly matched against other players on Snakes and Ladders Plus.
How do I register for a match?
Simply tap the amount required to play the match. Click Register on the pop-up and you will be registered for that match.
Can I unjoin a match I joined before it starts?
No, you can’t unjoin once you have joined the match.
I want to turn on the sound/music.
Go to Settings > Sound/Music > ON
I am from Assam / Odisha / Sikkim / Nagaland / Telangana / Meghalaya / Andhra Pradesh /Arunachal Pradesh / and am unable to play paid games. Why am I only allowed to play free games?
We would like to inform you that players from Assam, Odisha, Sikkim, Andhra Pradesh, Nagaland, Arunachal Pradesh, Meghalaya and Telangana are not allowed to play real money games on Snakes and Ladders Plus. This is due to policy reasons, and we firmly abide by the same.
Can I play the regular snakes and ladder format in the app?
No, you can only play the format available
I left a match by mistake, can I rejoin?
No, you can’t rejoin a match you quit/left previously.
I had poor internet connection during the match.
An unstable internet connection can lead to a disqualification. A refund is not issued on disqualification.
What if there is a tie in the game?
The prize money is split in case of a tie.
Can I join a game after it has started?
No, you cannot join a game in between.
Where can I see my available skips during a game?
You can click on ‘i’ near your avatar to see your available skips. You can tap the ‘i’ near the avatar of other players to see their available skips. Please note, you don’t get any extra turn in place of the turns you skip.
How many times can I skip my turn?
You can skip your turn twice only. You are disqualified on the 3rd skip.
My clicks don’t register/lag.
Maintain a good internet connection.
Can I stop the vibration during my turn?
Vibrations are used to remind you that it’s your turn. However, vibrations can be turned off through the toggle during gameplay by clicking on the back arrow and switching it off.
I think I didn’t get an equal number of moves.
We ensure that every user gets the same number of moves.
Does my token move automatically?
No, you need to tap the token you want to move.
I was unable to find specific matches.
Either you have selected a filter that hides the matches you are looking for, or some matches may not be available at that time.
How do I edit my Display Photo?
Tap the placeholder icon next to your name on the top left corner. Click on Edit Avatar. Take a picture or select a picture from your gallery.
Can I use any image?
Tap on your wallet > We recommend you use your own picture as a profile avatar. Your image should not contain nudity or otherwise offensive or illegal content.
Can I change my email id or phone number associated with my account?
No, it’s not possible to change these details.
Can I play from a territory outside India?
Only residents of India (outside of Assam, Odisha, Telangana, Andhra Pradesh, Sikkim, Meghalaya, Arunachal Pradesh and Nagaland) can play the game.
My account was blocked, what can I do?
In case your account was blocked, you can raise a support request on email@example.com
Can I play Snakes and Ladders Plus if I am under 18?
No, you need to be 18 or older to play Snakes and Ladders Plus.
Can I withdraw the Bonus Cash?
No, a portion of your bonus cash along with your deposits is used for tournament registrations. You can only withdraw winnings.
How do I add/deposit money?
Tap on your wallet > Click “Add” to deposit amount > Enter amount > Add play money > Complete transaction.
Can I withdraw deposit money?
No, you can only use deposit money for playing games.
How can I withdraw money?
You can withdraw money from your winnings amount. A minimum balance of Rs. 60 is necessary to make withdrawal.
Where can I withdraw money?
You can withdraw money to your Bank Account or online Wallet.
What are the accepted payment modes?
We accept Paytm UPI, Credit Card, Debit Card, Net Banking and major e-wallets.
I’m getting “Invalid Coupon Code” when I’m applying my coupon code
Please recheck the coupon code or try selecting a coupon code from an available list of coupon codes. You can find all available coupon codes by clicking “Apply Coupon” when you add money. Simply click on ‘Redeem” to auto-apply the coupon code.
Where can I see my transaction history?
You can check your entire transaction history on the wallet page. Your transaction history includes deposits added, withdrawals, money deducted for tournaments, money won, money refunded and referrals.
I’m getting “Error in Payment. Please Retry”.
Please check your wallet. If the necessary amount hasn’t been added to your deposits, email us on firstname.lastname@example.org
Where will I receive cashback?
Your cashback will be added to your deposits. If it’s a bonus cashback, the cashback amount will be deposited to your Bonus money.
I’m unable to find my preferred mode of payment.
We support all major payment providers. If you find your preferred payment mode missing, please email us at email@example.com and we would be happy to explore additional payment modes.
Are my card details safe with Snakes and Ladders Plus?
Yes, we ensure your card details are 100% secure and never shared with a third party.
How do I receive a refund?
If you made a payment for a tournament but could not get a table, the charged amount will be credited automatically to your deposit.